Question 1

Area you cover ?

Accepted Answer

We cover the whole of the United Kingdom, European moves as well.

Question 2

What should I do if I need to change or cancel my booking?

Accepted Answer

Please contact us as soon as possible by phone or email. We’ll work with you to reschedule or adjust your booking. Any changes may be subject to terms depending on how close they are to your scheduled date.

Question 3

How long does it take to receive a moving quote?

Accepted Answer

Typically, you will receive a personalized moving quote within 60 minutes during business days. Our team will review your submitted details and prepare a customized quote tailored to your specific needs.

Question 4

Insurance ?

Accepted Answer

Goods are insured whilst in transit against all risks.

Question 5

What happens if I decide to proceed with the quote? (copy)

Accepted Answer

If you decide to proceed with the quote, we will schedule your move and plan the logistics to ensure a smooth process. You will receive a detailed itinerary and checklist to help you prepare for moving day. Our goal is to make your moving experience as seamless and stress-free as possible.

Question 6

How can I get a quote for my move or logistics ?

Accepted Answer

You can get a free quote by filling out our online form, calling us on [insert phone number], or emailing Hello@certavia.co.uk. Provide details like your location, destination (if applicable), size of move, and preferred dates so we can give an accurate estimate.

Question 7

I would like to leave feedback or complain.

Accepted Answer

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CERTA VIA

Get In Touch With Us

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Let's Plan Your Move

Frequently Asked Questions

Get In Touch With Us

Send us a message and we’ll get back to you shortly.

Let's Plan Your Move

Frequently Asked Questions

Send us a message  and we’ll get back to you shortly.